About This Role
Wells Fargo is seeking a Technology Operations Analyst. skilled project and independent coordinator who can excel in the assigned responsibilities.
In This Role, You Will
- Participate in initiatives and identify opportunities for technology operations
- Evaluate basic or tactical challenges that require research and evaluation
- Provide centralized command and control for major incident management, ensuring teams focus first on restoring business services
- Review, analyze and escalate issues from key metric analysis, event monitors, reported service deviations, and documented changes
- Develop knowledge business cycles and capabilities to assess the impact of technology events on the business and other support areas
- Reduce the impact of application and infrastructure failures on business delivery
- Engage various teams of trouble-shooters to assess system health and issues
- Present recommendations for resolving more complex situations
- Provide information to functional colleagues, internal partners and stakeholders
- Updates/writes documentation and procedures and assists with related training
Required Qualifications
- 2+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications
- Basic understanding of ITIL concepts
- ITIL certification will be desired
- Proven track record in Project Coordination at a large-scale operation
- Self-learning and operate with minimal supervision.
- Excellent communication skills
- Excellent analytical & interpersonal skills.
- Ability to work in a team.
- Ability to multi-task in a fast-paced environment
Reference Number
R-528421
