Role and Responsibilities:
To provide a high level of operational availability and stability for property based technology.
- To provide Administration services, to include:
- communication point for technology issues.
- To provide Server infrastructure management, to include:
- to assist in the planning design of the server infrastructure,
- to assist in capacity planning,
- to assist in performance monitoring,
- to assist in operating system upgrades and/or patches,
- to assist in trouble-shooting restoration of services,
- to assist in system backup recovery procedures,
- to assist in regular backup and integrity checks,
- to assist in virus protection management.
- To provide network infrastructure management, to include:
- to assist in planning design of the network infrastructure,
- to assist in capacity planning (future growth),
- to assist in implementation of the devices,
- to assist in trouble-shooting and restoration of service,
- to assist in management of 3rd party vendors.
- To provide deskside support services, to include:
- service outage diagnosis, desktop restoration / repair, coordination of repair through 3rd party vendors, troubleshooting restoration of service, virus protection management.
- To provide Systems Administration, to include:
- to create and maintain user/group accounts, user configuration, trouble-shooting access problems, completion of on-site documentation.
- To provide high levels of service and support as per contracted Service Level Agreement (SLA).
- To participate in property level, corporate initiated, technology implementations.
- To maintain promote Four Seasons core technology standards.
- To maintain technology best practices in respect to property systems.
- Assist in the co-ordination of new acquisitions, openings and major projects as required.
- To assist in developing and maintaining a core set of proactive maintenance processes which are performed on property systems
- Provide 7 x 24 support for mission critical systems.
- Other duties and tasks as assigned.