Technology Architect

Project Role : Technology Architect

Project Role Description : Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs.

Must have skills : Contact Center Technology Implementation

Good to have skills : NA

Minimum 12 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As a Technology Architect, a typical day involves designing and delivering comprehensive technology architecture tailored for platforms, products, or specific engagements. This role requires defining robust solutions that address critical aspects such as performance optimization, capability enhancement, and scalability to support evolving business needs. The position demands continuous evaluation and refinement of architectural frameworks to ensure alignment with organizational goals and technological advancements, fostering innovation and efficiency throughout the development lifecycle.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Expected to provide solutions to problems that apply across multiple teams.
• Lead architectural reviews and ensure adherence to best practices and standards.
• Facilitate communication between technical teams and stakeholders to align project objectives.
• Mentor junior team members to support their professional growth and skill development.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Contact Center Technology Implementation.
• Strong knowledge of system integration and middleware technologies related to contact center solutions.
• Experience in designing scalable and high-performance technology architectures.
• Ability to analyze complex technical requirements and translate them into effective architectural designs.
• Familiarity with cloud platforms and deployment models relevant to contact center environments.
• Excellent problem-solving skills with a focus on cross-team collaboration and solution delivery.
  
  

Additional Information:

• The candidate should have minimum 12 years of experience in Contact Center Technology Implementation.
• This position is based at our Chennai office.
• A 15 years full time education is required.
  
  

, 15 years full time education