Job Description
- The Client Services Technologist is responsible for providing technical support, maintaining computer systems and networks, and assisting users with hardware, software and connectivity issues.
- The role supports day-to-day operations, installs and configures equipment, troubleshoots technical problems, and ensures systems operate efficiently and securely.
- The IT Technologist works closely with other IT team members to support organizational technology needs.
- This is a full-time role, and the person is required to work from Pune Office.
Responsibilities
- Good analytical and troubleshooting abilities.
- Make recommendations regarding system management, improvements, and enhancements.
- Training new technicians in IT processes and new technologies.
- Performs general problem solving and assistance on diverse software applications and hardware systems for department users.
- Performs the installation, configuration and maintenance of computers, workstations and other related equipment and devices.
- Execute local IT projects, such as office moves, hardware upgrades, and new system implementations.
- Technicians need to have extensive knowledge of operating systems and computer hardware and peripherals.
- They also need to know how networking systems work.
- Good understanding of installations and updates
- Floor walking activities to support Deployment activities
- Must have 2+ years of MS O365 experience.
- Provide hand-off to other service delivery areas prior to project closure.
- Carry out work in accordance with the Company Health, Safety, Environmental and Quality Systems.
- Take on other duties as assigned from time to time.
- The job requires some travelling.
- Assist in IT Client Services Support for all Oceaneering Offices.
- Other special duties as assigned by Management.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, skill and/ or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Top 4 Skills
- Office 365
- Active Directory
- Excellent written and verbal communication abilities
- Should have hands-on experience with Hardware/Software applications and
- Windows 11 OS installation, configuration, and troubleshooting.
Education And/or Experience
- Bachelor's degree in information technology, Computer Science, or equivalent experience.
- 3+ years in IT support as a Tier II technician, including 2 years of hands-on experience with deep knowledge of Windows/Linux OS operating systems, Active Directory, network protocols (DHCP, DNS, LAN/WAN), and M365
- Experience with Microsoft Azure
- Strong written and verbal communication skills.
- Knowledge of Hardware/Software troubleshooting.
Knowledge, Skills, Abilities, and Other Characteristics
- Must be a self-starter with the ability to work independently and in a collaborative team environment.
- Practical knowledge of Active Directory Federation Service, Azure and O365 solutions (SharePoint online, OneDrive, Teams, Planner etc.)
- Knowledge of Hardware/Software Troubleshooting
- Strong knowledge of network infrastructure, server administration, operating systems, and cybersecurity.
About Us
Oceaneering began in 1964 as a Gulf of Mexico-based diving company called World Wide Divers. Today, we are a leading global provider of engineered products and services to several industries, including energy, defense, aerospace, entertainment/theme parks, materials handling, and science and research.
We thrive by creating industry-changing technically creative solutions for the most complex operational challenges under water, on land, and in space.
At Oceaneering, we believe in managing our business in a way that promotes safety and health, the environment, and strong ethics, while supporting the communities in which we live and work.
Overview
ABOUT THE TEAM
Since year 2003, Oceaneering's India Center has been an integral part of operations for Oceaneering's robust product and service offerings across the globe. This center caters to diverse business needs, from oil and gas field infrastructure, subsea robotics to automated material handling & logistics.
Our multidisciplinary team offers a wide spectrum of solutions, encompassing Subsea Engineering, Robotics, Automation, Control Systems, Software Development, Asset Integrity Management, Inspection, ROV operations, Field Network Management, Graphics Design & Animation, and more.
In addition to these technical functions, Oceaneering India Center plays host to several crucial business functions, including Finance, Supply Chain Management (SCM), Information Technology (IT), Human Resources (HR), and Health, Safety & Environment (HSE).
Our world class infrastructure in India includes modern offices, industry-leading tools and software, equipped labs, and beautiful campuses aligned with the future way of work. Oceaneering in India as well as globally has a great work culture that is flexible, transparent, and collaborative with great team synergy.
At Oceaneering India Center, we take pride in Solving the Unsolvable by leveraging the diverse expertise within our team. Join us in shaping the future of technology and engineering solutions on a global scale.
