Techno-functional Delivery Manager

Quest Global

Hyderabad, India

10-15 Years

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Job Description

Job Requirements

At Quest Global, it's not just what we do but how and why we do it that makes us different. With over 25 years as an engineering services provider, we believe in the power of doing things differently to make the impossible possible. Our people are driven by the desire to make the world a better place—to make a positive difference that contributes to a brighter future. We bring together technologies and industries, alongside the contributions of diverse individuals who are empowered by an intentional workplace culture, to solve problems better and faster.

Key Responsibilities

lead delivery excellence, strengthen client relationships, and drive business growth for strategic accounts. This role combines technology leadership, functional domain expertise, program delivery management, and business development support. The successful candidate will work closely with Client Partner to retain and expand existing business, identify new opportunities, and ensure successful execution of technology and transformation initiatives

Client Relationship Management

Closely Partner with Client Partner to build trusted advisor relationships with client stakeholders.
Understand client business objectives, challenges, and technology roadmaps.
Drive customer satisfaction through consistent delivery excellence and proactive stakeholder management.
Conduct regular governance meetings, business reviews, and executive updates.
Manage escalations and ensure timely resolution of delivery and operational issues.

Delivery Leadership

Ensure delivery of projects, programs, and managed services engagements through project leads.
Ensure projects are delivered on time, within budget, and aligned with agreed quality standards.
Establish delivery governance, risk management, resource planning, and reporting mechanisms.
Monitor project performance metrics, SLAs, KPIs, and customer satisfaction indicators.
Drive continuous improvement initiatives across delivery processes and operational efficiency.

Techno-Functional Leadership

Translate business requirements into technology solutions and implementation roadmaps.
Collaborate with business users, architects, engineering teams, and product owners to define solutions.
Provide guidance on application modernization, cloud adoption, digital transformation, data, analytics, AI and enterprise platforms as applicable.
Review solution designs and ensure alignment with client business goals and enterprise architecture standards.
Support functional workshops, requirement discovery sessions, and solution demonstrations.

Business Growth & Account Expansion

Support Client Partner in identifying upsell, cross-sell, and transformation opportunities within existing accounts.
Participate in account planning and growth strategy discussions.
Identify opportunities for new projects, managed services, consulting engagements, and digital initiatives.
Contribute to proposal development, solutioning, effort estimation, pricing discussions, and client presentations.
Work with sales, pre-sales, and delivery teams to develop compelling value propositions.

Resource & Financial Management

Manage delivery teams across multiple projects and workstreams.
Drive resource utilization, capacity planning, and talent development.
Monitor project financials including revenue, margins, forecasts, and cost optimization.
Ensure adherence to contractual commitments and commercial obligations.

Team Leadership

Lead and mentor cross-functional teams comprising business analysts, consultants, developers, architects, QA, and support personnel.
Foster a high-performance, collaborative, and customer-centric culture.
Support employee development, succession planning, and performance management.

Success Measures

Accountability and new business growth along with current business retention are key dimensions to the role
Customer satisfaction and retention
Revenue growth within assigned accounts
Identification and conversion of new business opportunities
On-time, on-budget delivery performance
Margin achievement and operational efficiency
Team engagement and capability development

This role is ideal for a delivery leader who can combine technical depth, business understanding, and client engagement skills to drive both successful delivery and sustainable account growth.

We are known for our extraordinary people who make the impossible possible every day. Questians are driven by hunger, humility, and aspiration. We believe that our company culture is the key to our ability to make a true difference in every industry we reach. Our teams regularly invest time and dedicated effort into internal culture work, ensuring that all voices are heard.

We wholeheartedly believe in the diversity of thought that comes with fostering a culture rooted in respect, where everyone belongs, is valued, and feels inspired to share their ideas. We know embracing our unique differences makes us better, and that solving the worlds hardest engineering problems requires diverse ideas, perspectives, and backgrounds. We shine the brightest when we tap into the many dimensions that thrive across over 21,000 difference-makers in our workplace.

Work Experience

Required Qualifications

Bachelor's degree in Engineering, Computer Science, Engineering and Business Administration, or related field.
10–15+ years of experience in engineering/IT services, consulting, or technology delivery.
5+ years of experience managing large-scale technology programs and client-facing engagements.
Strong understanding of both business processes and technology platforms.
Experience working with enterprise applications, digital transformation programs, cloud technologies, data platforms across diverse skills including but not limited to AI, Java, Data Engineering, Python, Cloud, SRE, DevOps, QA etc.
Proven track record of managing customer relationships and delivering successful outcomes.
Experience supporting sales pursuits, account growth, and business development initiatives.
Strong financial management and commercial acumen.

Preferred Qualifications

PMP, PRINCE2, Agile, Scrum, SAFe, ITIL, or equivalent certifications.
Experience working with global clients across industries such as Banking, Healthcare, Retail, Manufacturing, Telecom, or Technology.
Exposure to cloud platforms such as Amazon Web Services, Microsoft, or Google
MBA or advanced management qualification is a plus.

Key Skills