The AVI-SPL Onsite Support Technician will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.
Essential Duties And Responsibilities
- Setup/breakdown of conference spaces to meet the customers event needs
- Perform preventative maintenance task to help maintain customer spaces
- Clean various AV equipment including but not limited to: camera lenses, monitors and equipment fans.
- Responsible for job site documentation as needed
- Perform support tasks in a timely and quality conscious manner
- Work with internal/external teams in a professional manner that reflects the values of AVI-SPL
- Provide client training as needed
- Adhere to and understand local safety standards for all site duties
- Setup and troubleshoot various audio/video systems.
- Travel to various job sites as required
Other Duties Assigned As Needed Skills And Abilities
- Effectively communicate with employees, customers and colleagues
- Ability to use hand and power tools in a safe and efficient manner
- Ability to work and think independently and ensuring to meet deadlines
- Basic computer knowledge
- Knowledge of basic signal flow for audio, video and control
- Valid Driver's License and a Motor Vehicle Record that meets AVI-SPL driving standards
Education and/or Experience
- Minimum of 1 - 2 years of audiovisual support experience preferred
- Formal education in Electronics or related field preferred
- Minimum of a High School Diploma or equivalent preferred
