Technical Writer

Supply Wisdom is a global leader in transformative risk intelligence, offering real-time insights to drive business growth, reduce costs, enhance security and compliance, and identify revenue opportunities. Our AI-based SaaS products cover various risk domains, including financial, cyber, operational, ESG, and compliance. With a diverse workforce that is 57% female, our clients include Fortune 100 and Global 2000 firms in sectors like financial services, insurance, healthcare, and technology.

Objectives: The Technical Writer will collaborate closely with subject matter experts to create clear and comprehensive technical documentation for end users, covering product and technology policies, plans, procedures, user guides, manuals, release notes, and knowledge base articles. This role demands adept communication skills to convey complex technical information effectively to various stakeholders, ensuring documentation is comprehensive, accurate, and easily understood by developers, engineers, and non-technical team members.

Responsibilities

• Develop, write, and maintain comprehensive documentation, including product specifications, policies, procedures, and user guides tailored to Supply Wisdom's risk intelligence solutions.
• Collaborate with stakeholders and subject matter experts to gather information, ensuring accuracy and completeness of documentation.
• Create and update templates for documentation, ensuring consistency and standardization.
• Review, edit, and manage documentation projects from start to finish, meeting deadlines and quality standards.
• Stay updated on industry trends and best practices, particularly in AI, Machine Learning, and data science, and conduct regular audits of existing documentation.
• Use appropriate tools and software for documentation and provide training and support to team members.
• Understand and document complex technical concepts related to AI, Machine Learning, and data science, creating user-friendly content.
• Produce release notes and technical documentation for software updates and new features, maintaining version control.
• Develop and maintain knowledge base articles and FAQs to support end users, while evaluating and improving current content.

Requirements

• Bachelor's degree in Technical Writing, English, Communications, Computer Science, or related field.
• 3-5 years of experience as a Technical Writer, preferably in technology or software development.
• Excellent written and verbal communication skills, with meticulous attention to detail and ability to comprehend complex technical information.
• Strong understanding of technology and software development processes, including AI, Machine Learning, and data science, and proficiency in documentation tools such as Microsoft Word, Adobe Acrobat, or similar software.
• Strong organizational skills to manage multiple projects effectively, with experience in Agile development environments and familiarity with version control systems like Git.
• Proven research skills and ability to grasp new technologies and concepts rapidly, along with proficient problem-solving skills and critical thinking abilities.
• Two or more years of effective technical writing experience, including writing for diverse audiences and collaborating with engineers to enhance user experience and create technical visuals.
• Basic knowledge of Software Development Processes, SaaS, and Cloud, with capacity to manage multiple projects concurrently.

We offer a flexible and vibrant work environment, a global team filled with passionate and fun-loving people coming from diverse cultures and background. If you are looking to make an impact in delivering market-leading risk management solutions, empowering our clients, and making the world a better place, then Supply Wisdom is the place for you. You can learn more at supplywisdom.com and on LinkedIn.