Technical Writer

Role: Technical Writer (Manager Or Lead Grade)

1. Experience: 15 – 20 Years
2. Location: Bengaluru
3. Employment Type: Full-Time
4. Work Mode: Hybrid (2 Days Work from Office)

About the Role

:
We are seeking an experienced Senior Technical Documentation Manager to lead

ahigh performing team of technical writers in delivering world class product documentation. This role is ideal for a hands-on, detail-oriented leader who values clarity, consistency, and empowering customers through exceptional content. You will partner closely with Product Management, Engineering, UX, and customer facing teams to produce accurate, accessible, and user focused documentation that supports and enhances Verint's innovative software solution

s.
Key Responsibiliti

es:
Lead, mentor, and develop a team of technical writers in an agile software develop

mentenvironm

ent. Manage the full documentation lifecycle, including planning, scoping, authoring, review

ing,editing, publishing, and maintaining cont

ent. Serve as a documentation and content strategy leader, lead cross functional meetings

andworking sessions, facilitate discussions and guide decision making, building consensus

andgaining buy in across the organization by working cross-functionally with teams

andindividual stakeholders, providing creative solutions to complex probl

ems. Manage workloads, allocate projects, and balance team capacity, ensuring ti

melydeliverables and adherence to quality standa

rds. Collaborate with product and engineering teams to gather information and stay aligned

withproduct roadmaps and release cyc

les. Oversee the creation of user guides, online help, API documentation, release notes,

andknowledge base materials using MadCap Fl

are. Actively leverage AI tools throughout the full documentation authoring lifecycle to accele

ratecontent creation, improve quality, and increase efficie

ncy. Drive improvements in documentation workflows, tooling, content reuse, automation and use o

f AI Help to define documentation standards, style guidelines, and best practices to en

sureconsistency and quality across all deliverab

les. Ensure documentation meets accessibility, compliance, and localization requireme

nts. Advocate for customers needs by ensuring documentation is intuitive, complete, and aligned With product usability go

als. Coordinate with HR and recruiting in hiring new writers, including interviewing

andDeveloping selection crite

ria. Own and drive the content roadmap, aligning documentation strategy with product vis

ion,business goals, and customer ne

eds. Measure success and continuously improve, using qualitative feedback and data to

makedata-driven decisions that refine strategy and execut

ion.
Required Qualifica

tion:
8+ years of experience managing technical writers within an agile software devel

opmentenviro

nment. Strong leadership experience, including hiring, coaching, and performance manag

ement. Proficiency with MadCap Flare, including topic-based writing, single source publishin

g, andcontent reuse strat

egies. Experience of using AI tools as part of the content development life

cycle. Demonstrated ability to manage multiple projects simultaneously in fast paced p

roductrelease c

ycles. Excellent communication, collaboration, and stakeholder management s

kills. Proven experience establishing documentation standards, workflows, and best prac

tices. Strong presentation and storytelling skills, with comfort presenting to both technical a

nd nontechnical audi

ences. Demonstrated success influencing without direct authority and earning trust

acrossengineering, product, UX, and leadership

teams. Strategic mindset with the ability to see beyond individual documents to broader c

ontentsystems and user journeys. Advocating and pushing for changes that would serve our

usersand improve the overall customer expe

rience Ability to work effectively and communicate in English (both written and v

erbal)
Preferred Qualific

ations:
Knowledge of Workforce Management (WFM), Quality Management, contact center

softwaresolutions, or related enterprise software p

roducts. Experience managing technical content in GitHub or similar distributed version

control

Systems. Familiarity with modern CI/CD documentation pipelines and / or automated pu

blishingWo

rkflows. Understanding of API documentation and developer facing

content. Experience working with global teams, hybrid and remote working environme

nts, andSupporting localization pr

ocesses. Experience managing the development of eLearning and instructional videos to su

pplementthe docume