Technical Writer

Job Summary

We are seeking a talented and motivated Junior Content Specialist to join our KM editorial team. This role is ideal for early-career professionals with a Bachelor's or Master's degree in a relevant field such as Computer Science, Information Technology, Communications, or a related discipline. If you hold a Master's degree, prior experience is not required for Bachelor's degree holders, 1-2 years of relevant experience is preferred. This position focuses on video creation, AI-based video tools, writing, and editing.

Job Requirements

Video Creation & AI Tools

• Create and edit high-quality videos for knowledge management purposes.
• Experiment with and utilize AI-based video tools to enhance video content.
• Ensure videos are engaging, informative, and aligned with KM objectives.
• Collaborate with team members to integrate video content into KM platforms.

Content Writing & Editing

• Write and edit clear, concise, and accurate knowledge base articles.
• Ensure all written content adheres to KM editorial standards and guidelines.
• Capture customer context and relevant information to improve article efficiency.
• Maintain a consistent tone and style across all KM content.

KM Editorial Team Support

• Assist in the review and publication of KM content.
• Collaborate with team members to ensure content quality and accuracy.
• Support the creation and maintenance of KM documentation.
• Participate in team meetings and contribute to editorial operations & planning.

Language & Communication Skills

• Demonstrate strong language skills, including grammar, punctuation, and style
• Communicate effectively with team members and stakeholders.
• Translate technical information into plain language for non-technical audiences.
• Provide feedback and suggestions to improve KM content.

Must-Have Skills

• Video Creation: Proficient in creating and editing videos using various tools.
• AI-Based Video Tools: Experience with AI tools for video enhancement and creation.
• Writing & Editing: Strong writing and editing skills with attention to detail.
• Language Skills: Excellent command of the English language, including grammar and style.
• Technical Knowledge: Familiarity with KM platforms and tools.
• Communication Skills: Ability to explain technical concepts in plain language.

Preferred Qualifications

• Education: Bachelor's or Master's degree in Computer Science, Information Technology, Communications, or a related field.
• Video Tools: Experience with AI-based video tools and software.
• KM Platforms: Familiarity with KM platforms such as Confluence, SharePoint, or similar.
• Technical Writing: Experience in technical writing and or digital content creation.
• Editing Tools: Proficiency in editing tools such as Adobe Premiere, Final Cut Pro, or similar.
• AI Tools: Exposure to AI tools for content creation and enhancement.

What We're Looking For

• A creative individual with a passion for video creation and KM.
• A problem-solver who enjoys experimenting with new tools and technologies.
• A team player who thrives in a collaborative environment and is eager to support the KM editorial team.

Education