Technical Writer

Position Title: Technical Writer

Experience: 2-4 Years

Location: Ahmedabad

About Motadata

Motadata is a renowned IT monitoring and management software company that has been transforming how businesses manage their ITOps since its inception. Our vision is to revolutionize the way organizations extract valuable insights from their IT networks.

Bootstrapped since inception, Motadata has built up a formidable product suite comprising cutting-edge solutions, empowering enterprises to make informed decisions and optimize their IT infrastructure. As a market leader, we take pride in our ability to collect and analyze data from various sources, in any format, providing a unified view of IT monitoring data.

We are customer-centric and continuously strive for excellence, enabling organizations to tackle complex IT challenges with ease. Follow us on LinkedIn and be part of an innovative team. We're looking for folks who want to join us in unlocking the true potential of IT together!

Position Overview:

We are seeking a motivated and detail-oriented Technical Content Writer to join our growing product team. This role is focused on creating high-quality, user-centric content for enterprise software products in the domains of Unified Observability, AIOps, and IT Service Management (ITSM).

As a Technical Content Writer, you will be responsible for crafting product documentation, user guides, knowledge base articles, release notes, and technical marketing collateral. You will work closely with product managers, engineers, QA, and support teams to ensure clarity, accuracy, and usability in every piece of content you create.

Key Responsibilities
Product Documentation

Create and maintain detailed user guides, how-to articles, installation manuals, and configuration documentation.

Collaborate with product managers and developers to understand new features and document them clearly.

Write API documentation, integration steps, and interface-level instructions where applicable.

Knowledge Base & Help Center

Author and manage knowledge base (KB) articles and self-help content to assist customers with common issues.

Ensure articles are up to date, searchable, and categorized properly for easy discoverability.

Release Notes & Change Logs

Draft product release notes, including new features, improvements, bug fixes, and deprecations.

Collaborate with QA and engineering teams to ensure accuracy and completeness.

Technical Marketing & Enablement Content

Assist in the creation of solution briefs, product feature highlights, use-case guides, and training material.

Support internal teams (sales, support, presales) with concise, accurate technical communication.

Quality & Usability

Ensure consistency in tone, structure, terminology, and formatting across all product documentation.

Follow content style guides and contribute to improving writing processes and documentation templates.

Required Skills & QualificationsMust-Have

24 years of experience in technical writing, preferably in the IT, SaaS, or enterprise software domain.

Strong understanding of at least some of the following areas:

IT Infrastructure (Servers, Networks, Virtualization)

Cloud Platforms (AWS, Azure, GCP)

Monitoring & Observability (logs, metrics, traces)

ITSM workflows and tools

Excellent written and verbal communication skills in English.

Ability to grasp complex technical concepts and explain them clearly and concisely.

Familiarity with tools such as Confluence, Git, Jira, Markdown, HelpDocs, or similar CMS platforms.

Good-to-Have

Basic understanding of REST APIs, YAML/JSON, or scripting basics.

Experience working in Agile or sprint-based development teams.

Exposure to Open Telemetry, Grafana, Prometheus, or IT automation tools.

Visual documentation skills (e.g., flowcharts, diagrams using Lucid chart, Draw.io, etc.).

What You'll Gain

Opportunity to work on cutting-edge enterprise platforms in observability and IT operations.

Exposure to product development lifecycle, integrations, and user experience thinking.

Career path into content strategy, product enablement, or product marketing.