Develop, write, review, and maintain high-quality technical documentation, including user manuals, online help content, FAQs, and API documentation.
Create end-to-end training videos, including script writing, video editing, AI-based voice-over generation, and publishing.
Collaborate with software developers, product managers, and support teams to understand product features and workflows, and translate them into clear, concise, and user-friendly content.
Conduct research and analysis to simplify complex technical information for diverse end-user audiences.
Maintain documentation templates and ensure adherence to organizational style guides and documentation standards.
Review and edit content to ensure grammatical accuracy, clarity, consistency, and technical correctness.
Assist in the development of training materials, onboarding content, and online help resources.
Stay current with industry trends, tools, and best practices in technical writing and documentation.
Skills & Qualifications
Education: Bachelor's degree in English, Journalism, Communications, Computer Science, or a related discipline.
Excellent written and verbal communication skills in English.
Basic understanding of software development concepts and technical terminology (preferred).
Proficiency in documentation tools such as MS Office, Google Docs, and platforms like Confluence, MadCap Flare, or RoboHelp (preferred).
Working knowledge of video creation and editing tools such as Camtasia or similar software.
Strong ability to quickly understand complex technical concepts and present them in a clear, user-friendly manner.
High attention to detail with the ability to work independently as well as collaboratively within a team.
