Gainsight's high-quality documentation supports our customer's overall success in configuring and using Gainsight applications. You will collaborate with an existing documentation team of approximately 12 people, who work closely with developers, quality engineers, product managers, and usability experts to make our products easier to use. Our team follows an Agile development model and releases new functionality approximately every 4 - 6 weeks. You can view our existing product documentation at support.gainsight.com.
- Work with internal teams to obtain an in-depth understanding of the product requirements
- Analyze existing and potential content, and identify necessary updates
- Research, write, and ensure the accuracy of content that covers current and future releases of our product
- Produce high-quality documentation in a standard and consistent manner
- Write easy-to-understand end-user, API, and administrator guides
- Develop tutorials that align to common customer use cases
- Collaborate with other Technical writers to produce and share content for different types of deliverables
- Proven working experience in developing procedural software documentation.
- Careful attention to detail, strong organization, and editing/proofreading skills. [Must]
- Experience working in Scrum/Agile development environments [Must]
- Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures.
- Motivation and ability to be productive in a fast-paced, dynamic environment
- Gather information through product specification docs, interviews and product demos, and product exploration. Must be assertive in asking questions, and generally be resourceful in finding answers.
- Excellent communication skills in English, (written, and verbal)
- Adequate knowledge on MSTP style guide [Must]
- Create Microcopy and In-App Engagement [A big Plus]
