As the world's leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we've assembled a global team of the most driven, creative and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base.
If you want to make the world a safer place you belong with us.
Major Responsibilities
- Taking end-to-end responsibility for product documentation projects from initial design & draft reviews to release
- Content specialist for products Document advanced product documentation
- Create and edit Knowledge Base articles troubleshooting in articles, identify knowledge gaps.
- Improve published documents based on customer and internal feedback
- Work with US & IL based developers and sales engineers, to determine scope, design outline, draft documents, carry through reviews from US & IL , and then take the project to a successful conclusion and sign-off.
- Work with support agents, QA and R&D to validate the technical integrity of a Knowledge Base article.
- Write and edit knowledge base articles and admin guides for a product you choose to own.
Desired Background
- At least 3 years of experience in Technical Writing
- This role is for 1 year contract.
- Ability to understand technical concepts.
- Excellent verbal and written communication skills
- Ability to work in Agile mode
- Ability to work within short deadlines.
- Knowledge in cyber security - an advantage
- Knowledge in MadCap Flare - an advantage
- Previous technical assistance role in IT - advantage
