Technical Writer

Designation: Assistant Manager - Technical Writer

Office Location: Gurgaon

Position Description: We are hiring a Technical Writer & Policy Compliance professional (GenAI enabled) with 4+ years of experience to work at the intersection of technical documentation and regulatory governance. The role involves creating high-quality technical content while also contributing to multi-departmental policy drafting and compliance management. The ideal candidate will ensure documentation and policies are clear, structured, and aligned with global standards such as GDPR, ISO 27001:2022, DPDP, and PDPA, while leveraging GenAI tools to improve efficiency and quality.

Primary Responsibilities

• Create and maintain technical documentation including system designs, APIs, data flows, workflows, SOPs, troubleshooting guides, and architecture diagrams.
• Translate complex technical concepts into clear, structured, and user-friendly documentation.
• Build and manage internal knowledge bases, wikis, and documentation repositories.
• Draft and maintain multi-departmental policies (HR, Ops, Marketing, Finance) aligned with GDPR, ISO 27001:2022, DPDP, and PDPA.
• Convert regulatory requirements into audit-ready governance documentation and SOPs.
• Collaborate with Product, Engineering, Data, Operations, Legal, and InfoSec teams.
• Use GenAI tools (ChatGPT, Claude, Gemini, etc.) to accelerate documentation creation, editing, summarization, and structuring.
• Ensure documentation consistency, version control, and standardization across teams.

Required Skills

• 4+ years of experience in technical writing, documentation, or compliance/policy roles.
• Strong understanding of software systems, APIs, data flows, and technical architecture.
• Experience drafting policies aligned with GDPR, ISO 27001:2022, DPDP, PDPA or similar frameworks.
• Ability to translate complex technical and regulatory concepts into clear documentation.
• Hands-on experience with GenAI tools (ChatGPT, Claude, Gemini, etc.).
• Proficiency in tools like Confluence, Notion, Markdown, Mermaid, Lucidchart.
• Strong skills in creating flowcharts, SOPs, and architecture diagrams.
• Experience in SaaS, AdTech, FinTech, or tech product environments preferred.
• Strong communication, structuring, and stakeholder management skills.