Technical Trainer

Zoho is one of the world's most prolific software companies. With 55+ applications in nearly every major business category, including sales, marketing, customer service, accounting and back office operations, and an array of productivity and collaboration tools built from the ground up, Zoho has the depth and breadth to solve even the most complex business challenges.

With more than 100 million+ users and over 16,000 employees across the globe, hundreds of thousands of companies rely on Zoho, every day to run their businesses, including Zoho itself. With 25 years of being private, bootstrapped and profitable, we understand what it takes to run a sustainable, resilient business.

Job Title: Technical Trainer

Location: Chennai

Experience: 2-5 Years

We are looking for a self-driven and enthusiastic technical trainer who can educate our Customers, Partners, and citizen developers/community on Zoho Developer Experience products.

Technical trainers must be extremely knowledgeable in their field of expertise and possess solid technical aptitude. Additionally, we expect the trainer to be an excellent communicator, able to explain complex subjects in a clear and interesting way.

Key Responsibilities:

Training Content Development: Design and create technical training materials such as presentations, documentation, videos, and e-learning modules.

Training Strategies: Devising training strategies and training models based on the target groups

Conduct Training Sessions: Facilitate live and virtual training for our customers, partners, and developer community on product features, functionality, and best practices.

Product Demonstrations: Demonstrate product functionalities to training participants, ensuring clarity and engagement.

Handle Q&A: Learn and gain expertise on the product capabilities and answer any queries that are raised related to the product

Maintain statistics: Maintain and manage the accurate records and statistics of training workshops and webinars conducted

Feedback Collection: Gather feedback from training participants to improve training materials and delivery methods.

Continuous Learning: Stay up-to-date with the product updates and new features to ensure training content remains relevant.

Adaptability: Be flexible and adapt training content and delivery methods to meet the diverse learning needs of participants.

Cross-functional Collaboration: Work closely with product managers, engineers, and customer support teams to ensure training programs are aligned with current product features and updates.

Requirements

• Degree in a relevant technical field
• Proven experience as a technical trainer
• Excellent verbal and written communication skills in both English and Hindi are mandatory. This includes the ability to present technical information clearly and effectively in both languages and be comfortable with public speaking.
• Team player with a collaborative attitude and the ability to collaborate with our team spread across locations effectively.
• Experience in designing technical course content.
• Good attention to detail and ability to work meticulously on content creation and delivery, ensuring clarity and accuracy.
• Knowledge of training techniques and tools
• Excellent organizational and time-management abilities
• Problem-solving mindset and ability to provide effective solutions
• Flexible to travel across different regions to train the users

Desired Skills (optional but a plus):

Familiarity with any learning management systems (LMS) and e-learning tools.

Experience with programming or scripting languages (e.g., Python, Java, HTML).

Experience in developer experience products in Zoho.

Professional technical training certification (e.g., CTT+, CompTIA Certified Technical Trainer) is a strong asset.