Technical Trainer

About NIIT

At NIIT, we're transforming the way the world learns, for the better. That's why the world's best-run learning functions across 30 countries trust us with their learning and talent. Since 1981, we have helped leading companies transform their learning ecosystems while increasing the business value of learning. Our comprehensive, high-impact managed learning solutions weave together the best of learning theory, technology, operations, and services to enable a thriving workforce.

Link to our LinkedIn Page - https://www.linkedin.com/company/niit-limited/

Link for our website: https://www.niit.com/en/learning-outsourcing/

Job Title: Service Now Subject Matter Expert

About the Role

We are looking for a skilled ServiceNow Subject Matter Expert (SME) with deep hands-on experience across key modules to support the development of high-impact training content. This role focuses on shaping curriculum, designing practical labs and assessments, and contributing technical expertise to ensure our learning programs are accurate, current, and implementation-ready. The position is fully remote with flexible hours, ideal for professionals who enjoy working independently and collaboratively across teams.

Key Responsibilities

• Serve as the SME for ServiceNow modules such as ITSM, ITOM, HRSD, CMDB, Service Portal, etc.
• Partner with instructional designers and content developers to build, review, and refine curriculum, labs, exercises, and assessments.
• Translate platform capabilities and real-world use cases into learning content that supports multiple learner levels.
• Continuously monitor ServiceNow updates and ensure the curriculum reflects the latest features, functionalities, and best practices.
• Draft technical documentation, guides, and supplemental materials to support course objectives.
• Review and validate content for technical accuracy, relevance, and applicability.
• Provide insights on how content aligns with current industry needs and client priorities.

Must-Have Qualifications

• 4+ years of hands-on experience with ServiceNow in an implementation, configuration, or administrative capacity.
• Deep functional and technical knowledge of ServiceNow architecture and key modules.
• Experience collaborating with cross-functional teams (e.g., designers, engineers, or content creators).
• Ability to clearly articulate complex ServiceNow concepts and workflows in written format.
• Strong attention to detail and a commitment to content accuracy.
• Self-directed and reliable in a remote, asynchronous work environment.

Nice to Have

• Experience delivering instructor-led or virtual ServiceNow training sessions.
• Prior involvement in instructional design or content development.
• ServiceNow certifications (e.g., CSA, CIS, CAD).
• Familiarity with adult learning principles and learning management systems (LMS).
• Proficiency with eLearning tools such as Articulate, Rise, or similar platforms.

Perks & Benefits

• 100% Remote Work
• Flexible Working Hours
• Opportunity to shape curriculum and influence learning strategies
• Collaborative, growth-oriented team environment

NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Thanks & Regards

GS Team, NIIT