Technical Trainer

Job Summary:

• Position: Branch and Field Technical Trainer
• Locations Open: Delhi, Jaipur, Ghaziabad, Vijayawada, Coimbatore, Trichy, Pondy, Warangal,Mumbai and Pune
• Education:B.Tech in Electrical or Electronics – Mandatory
• Language:Native language proficiency of the respective location – Mandatory

Purpose of the Position:

The Field Technical Trainer is responsible for enhancing the technical knowledge and service skills of front-line service technicians. The role focuses on delivering structured technical training, ensuring service quality, first-time-right repairs, and adherence to company standards, thereby improving customer satisfaction and operational efficiency.

Key Responsibilities:

1. Technical Training & Development:

Conduct induction training for new technicians and refresher training for existing teams, covering product knowledge, installation, troubleshooting, repair procedures, and safety standards.

2. On-the-Job Coaching:

Provide hands-on field coaching to technicians, identify technical skill gaps, and offer real-time guidance during service calls.

3. Service Performance Enhancement:

Support the service team in achieving KPIs such as FTR (First Time Right), TAT, reduction in repeat complaints, and service quality benchmarks through effective training interventions.

4. Training Calendar & Execution:

Assist in planning, scheduling, and executing the branch technical training calendar to ensure timely and consistent skill development.

5. Product & Process Updates:

Train teams on new product launches, technical updates, SOP changes, and service process improvements.

6. Performance Monitoring:

Evaluate training effectiveness through assessments, field observations, audits, and service performance data.

7. Interdepartmental Coordination:

Collaborate with service operations, quality, and product teams to develop customized technical training modules based on field issues and market needs.

8. Use of Digital Platforms:

Utilize digital tools such as One IFB and Collabor8 for technical content delivery, knowledge sharing, and continuous learning.

9. Quality & Safety Compliance:

Ensure technicians follow safety norms, service guidelines, and quality standards during installation and service activities.

10. Reporting & Documentation:

Maintain training records, attendance, assessment results, and submit regular reports on training coverage and impact on service performance.

Key Skills & Competencies:

• Strong technical knowledge of home appliances / consumer durables

• Excellent training, communication, and demonstration skills

• Ability to coach and mentor field technicians

• Analytical skills to identify training needs and measure effectiveness

• Adaptability to new technologies and product innovations

• Proficiency in MS Office and digital learning platforms

Experience:

• Minimum 2–5 years of experience in technical training, preferably in the home appliances or consumer durables industry

• Strong hands-on service experience with a proven track record of improving service quality and technician performance

Interested candidates, please share your resume at: [Confidential Information]