Technical Trainee / Administrator Tech Support

Job description

Summary of Position: Handle calls and assist customers regarding webhosting issues

Responsibilities:

• Troubleshoot a variety of technical and non-technical issues that customers experience with their web hosting plans and services.
• Provide technical support for level-one escalation issues via help desk.
• Should multitask and meet specific goals set by supervisors and the managers.

Qualifications: BCA,BSc,Diploma (CS), MCA, MSc(CS), BE( except Mechanical & Civil)

Skills:

• Excellent written and verbal communication skills in the English language.
• Able to speak in Hindi
• Ability to work well with a team in a fast-paced, constantly changing environment
• Outstanding customer service skills and a dedication to provide a great customer service
• Reliable to work in rotational shifts and to complete work as per expectations.
• Ability to multi-task and meet specific goals set by supervisors and management.

Role: Technical Support - Voice / Blended

Industry Type: IT Services & Consulting

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Voice / Blended

Education

UG: BCA in Computers, Diploma in Mechanical, B.Sc in Chemistry

PG: MCA in Computers, MS/M.Sc(Science) in Chemistry