Technical Team Leader

·        Excellency in ITIL Process + ITSM + ITAM

·        Supervise, guide, and mentor a team of infrastructure engineers and support staff.

·        Provide technical leadership and act as a point of escalation for complex infrastructure issues.

·        Conduct performance reviews, provide feedback, and identify development opportunities for team members.

·        Oversee the identification, diagnosis, and resolution of infrastructure-related issues (e.g., servers, networking, storage, etc.).

·        Ensure that the team meets Service Level Agreements (SLAs) for response and resolution times.

·        Troubleshoot and resolve complex infrastructure problems, escalating issues as necessary

·        Implement and manage monitoring tools to ensure the health and performance of infrastructure components.

·        Ensure that proactive monitoring, alerts, and automated responses are in place to minimize downtime.

·        Perform regular system maintenance, patching, and updates to maintain a secure and reliable environment.

·        Provide ongoing support for critical infrastructure systems, ensuring they are continuously optimized for performance, scalability, and reliability.

·        Identify opportunities for improving the efficiency and cost-effectiveness of infrastructure systems.

·        Develop and implement strategies to optimize network performance, reduce downtime, and improve system availability.

·        Develop and maintain disaster recovery plans and procedures for the infrastructure.

·        Ensure that backups are regularly performed and that disaster recovery tests are conducted.

·        Work with other teams to ensure that business continuity plans are in place and are effectively tested.

·        Ensure the security of the infrastructure by applying best practices for firewalls, encryption, and access control.

·        Monitor infrastructure for potential security vulnerabilities and address them promptly.

·        Work closely with cybersecurity teams to maintain the security posture of the organization's IT infrastructure.

·        Manage relationships with vendors and service providers to ensure the organization receives the best service and pricing.

·        Oversee procurement processes for infrastructure hardware and software.

·        Evaluate new technologies and make recommendations on their adoption for infrastructure improvements.

·        Assist in managing the infrastructure support budget, ensuring effective allocation of resources.

·        Provide cost-effective solutions for infrastructure expansion or upgrades.

·        Monitor infrastructure-related expenditures and identify opportunities for cost reduction.

·        Collaborate with other IT teams (e.g., development, application support, cybersecurity) to ensure integrated infrastructure solutions.

·        Communicate technical information clearly to non-technical stakeholders.

·        Participate in cross-functional meetings to discuss infrastructure requirements, improvements, and challenges.

·        Maintain accurate and up-to-date documentation on all infrastructure systems, processes, and configurations.

·        Generate regular reports on infrastructure performance, incidents, and improvements.

·        Develop and maintain standard operating procedures (SOPs) for infrastructure-related processes.