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Dear Candidate,
Please find below the job description
Job Title: Technical Support Specialist
Location: Bangalore ( Electronic City or Whitefield )
Shift- Days
Languages spoken- English + Hindi
Cab- Yes
Responsibilities:
1. Working from a standard protocol and utilizing documented processes to respond to clients issues. Some judgment may be used to supplement the outlined process.
2. Successfully resolve simple to moderate technical issues (related to hardware and software) from incoming client's contacts and proactive notification systems.
3. Respond to service, product, technical, and client-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on client entitlement (for example more complex warranty).
4. Begin to proactively assist clients to avoid or reduce problem occurrence.
5. Work is often reviewed by the Supervisor or Team Lead.
Knowledge and Skills:
1. Articulate in excellent written and verbal communication skills.
2. Experience in client-facing roles either remote or face-to-face.
3. Computer proficiency with applicable software applications.
4. Demonstrated problem-solving skills.
5. Accuracy in data entry.
6. Excellent fluency in language to be supported.
7. Experience in a phone-based remote role, e- support, e-chat, or similar.
8. Familiarity with computer technology.
9. Desirable: Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems.
Eligibility Criteria:
1. Excellent communication skills
2. Excellent Knowledge or working experience on desktop and PC / Laptop troubleshooting / Software Troubleshooting / Networking related issues
Share your updated resume with me at [Confidential Information]
Bachelor Of Technology (B.Tech/B.E), Masters in Technology (M.Tech/M.E), Master of Public Administration (MPA), Master OF Business Administration (M.B.A), Bachelor of Business Administration (B.B.A), PGDM, Post Graduate Programme in Management for Executives (PGPX), Master of Library & Information Science (MLIS), Post Graduate Diploma in Computer Applications (PGDCA), Master in Computer Application (M.C.A), PGP, Doctor of Business Administration (DBA), Bachelor Of Computer Application (B.C.A)
Quess IT Staffing
Founded in 1997 as an entrepreneurial venture, Magna Infotech was the first mover in the IT Contract Staffing business in India. When Quess invested in Magna in 2011 and later acquired it in 2013, it upped the ante for the company, augmenting its entrepreneurial spirit with a dose of professionalism, and empowered it to expand its horizon.
Magna Infotech, now Quess IT Staffing, is currently India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. This enables us to deliver all-inclusive talent management solutions for our clients and meet the needs of various industry verticals across different geographies and business purposes.
Backed by domain-driven focus and diverse experience across industries like BFSI, Telecom, Auto, and Engineering, we excel in meeting our clients’ need for superior IT skills.
Job ID: 146493837
