Technical Support – Voice & Chat.

Description

We are seeking a motivated Technical Support – Voice & Chat professional to join our team in India. The ideal candidate will provide exceptional customer support through voice and chat channels, assisting customers with technical issues and inquiries.

Responsibilities

• Provide technical support to customers via voice and chat.
• Diagnose and resolve technical issues reported by customers.
• Assist customers with product inquiries and troubleshooting steps.
• Document customer interactions and maintain accurate records in the system.
• Collaborate with other teams to escalate complex issues when necessary.
• Ensure high levels of customer satisfaction through effective communication.

Skills and Qualifications

• Excellent verbal and written communication skills in English.
• Strong problem-solving skills and attention to detail.
• Familiarity with common software applications and operating systems.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Basic understanding of networking concepts and troubleshooting methods.
• Experience with customer service or technical support roles is a plus.

- Minimum 6 months of International Voice experience is mandatory.

- Salary: 30 CTC / 26K in hand

- Location: Manyata Tech Park

- Excellent communication skills required.

Immediate joiners required

Interested candidates send your updated resume to this whats app number : 8838559646

Email id : [Confidential Information]