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Technical Support Trainee

W3villa Technologies
Fresher
Noida, India
Early Applicant
  • Posted 18 hours ago
  • Be among the first 10 applicants

Job Description

Roles & Responsibilities

  • Provide initial troubleshooting and identify issues based on available information, documentation, and system data.
  • Investigate technical and data-related issues using databases, system logs, Google Sheets, and other available tools.
  • Retrieve, verify, and analyze data required to resolve support requests.
  • Categorize and prioritize support tickets based on severity and business impact.
  • Work within defined response and resolution SLAs.
  • Escalate complex or critical technical issues to senior support or development team members when required.
  • Coordinate with the development team for issues requiring code-level investigation, deployment, or platform-level changes.
  • Perform routine system-log reviews, health checks, and pending-ticket reviews.
  • Maintain clear documentation of issues, troubleshooting performed, resolutions, and pending actions.
  • Keep ticket and task-management platforms updated with accurate support information.
  • Ensure proper shift handover by documenting completed tasks, pending items, critical issues, and required next steps.
  • Follow established support processes and adapt to changes in platform rules or procedures.
  • Work collaboratively with other support resources to ensure continuous support coverage across assigned shifts.

More Info

Job Type:
Permanent Job
Industry:
Other
Employment Type:
Full time

Job ID: 152927965

Last Updated: 24-08-2026 08:40:17 PM
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