HERE'S WHAT YOULL DO:
- First point of contact for customer concerns relating to technical issues with the application.
- Provide timely response/resolution to technical, product and cloud infrastructure inquires.
- Provides resolutions within established Service Level Agreement Guidelines.
- Trouble-shoot/qualify cases before advancing it to engineering.
- Answer questions regarding product functionality and usage.
- Work high priority technical incidents and critical outages.
WHAT YOU NEED TO SUCCEED:
- 2+ Years of Industry experience
- Excellent (oral and written) communication skills in English.
- Experience with front end technologies like HTML, CSS, J-script and API. Addition to this if some one has good experience in Magento/PHP Support along with AWS cloud will be cherry on cake.
- Strong knowledge of Linux command line and Linux as O/S
- Relational database skills: Deep expertise in MySQL and database queries.
- Familiarity with programming/scripting languages such as Node.js, Perl, Java and Python.
- Understanding of modern web technologies and relationships between them
- Experience troubleshooting web application and performance issues.
- Ability to analyze/extrapolate issues via logs and other sources of information to present it to infrastructure and application teams a good starting point for in depth reviews.
- Available for on-call rotation, work off hours, holiday and weekend hours as required.
