- We are looking for a skilled associate with good knowledge of SQL and Linux.
- The associate will be responsible for diagnosing and resolving customer reported issues ensuring minimal downtime and a high level of customer satisfaction.
- Analyze logs and databases using SQL to investigate and solve problems to ensure seamless performance across workflows.
- Use Linux command line tools to monitor system health and access logs.
- Collaborate with internal and external teams to escalate and resolve complex issues.
- Document solutions and create knowledge base articles for future reference.
- Complete Issue resolution within delivery timelines.
- Coordinates and documents Root Cause Analysis (RCA) or Reason for Outage (RFO) on outages/chronic outages.
Roles and Responsibilities: -
- Bachelor's degree in computer science, Information Technology, Telecommunications, MCA, BCA or a related field.
- Excellent knowledge of SQL, UNIX – ability to write queries, analyze data, and perform data extraction.
- Strong knowledge of Linux/Unix environments – file systems, processes, permissions, log analysis.
- Good troubleshooting skills and ability to think critically under pressure.
- Ability to work in a fast-paced, 24/7 support environment (on-call rotation may be required).
- Ability to discuss problems at a technical level with Developers and Designers.
- Good Communication skills.
- Excellent customer service skills.
- Ready to work in rotational shifts.
- Ready to work from office.
Salary: 2.6 LPA
