Technical Support Specialist

Role: Technical Support & Integration Specialist

Function: Technical Support

Location: Bellandur, Bangalore

Type: Full Time

Industry: Fintech

About Company

The company is an early-stage fintech startup revolutionizing digital verification and payments for Indian businesses. The company provides one powerful API integrating Aadhaar eKYC, video KYC, e-signatures, and automatic payments.

The company helps businesses skip paperwork and go live fast. The team consists of seasoned technology and fintech experts tackling real societal challenges.

The company maintains a customer-centric culture focused on technical excellence and meaningful impact.

Position Overview

As a Technical Support & Integration Specialist, you'll be the functional expert ensuring seamless integration between the company's platform and client ecosystems. This dynamic role combines deep technical project work with reactive problem-solving, where you'll lead new client integrations while managing high-tier support for existing customers. You'll act as the technical bridge between product capabilities and client business objectives.

Role & Responsibilities

• Act as Single Point of Contact (SPOC) for client teams during integration phases
• Analyze client use cases and architect tailored solutions using the company's API suite
• Guide client engineering teams through API configurations and system optimization
• Facilitate User Acceptance Testing (UAT) for REST APIs, webhooks, and Mobile SDKs
• Manage end-to-end technical support tickets within defined SLAs across multiple channels
• Troubleshoot failed processes using Postman and SQL to identify root causes
• Serve as technical liaison across Product, Engineering, Sales, and Operations teams

Must Have Criteria

• 1-3 years of experience in Technical Support or Implementation role at SaaS company
• Strong hands-on experience with SQL for data analysis and log verification
• Expert-level proficiency with Postman for REST API testing and troubleshooting
• Deep understanding of RESTful web services and API integration patterns
• Basic proficiency in Python, Java, or Kotlin for understanding integration flows
• Experience with ticketing systems like Zoho Desk or similar CRM platforms
• Proven ability to manage multiple high-priority support streams simultaneously

Nice to Have

• Experience with Mobile SDK integrations (React Native, Flutter, Cordova, Ionic)
• Previous experience in fintech or digital verification industry
• Background working with KYC, eSign, or payment processing systems
• Experience in startup or fast-paced environment with rapid product iterations

What We Offer

• Opportunity to work with cutting-edge fintech APIs serving Indian businesses
• Direct impact on product development through client feedback and technical insights
• Collaborative culture with seasoned technology and fintech experts
• Fast-paced startup environment with opportunities for rapid skill development
• Flexible work arrangements with competitive compensation package