Search by job, company or skills

S

Technical Support Specialist (Query resolving) - L1/L2

Sterling Talent
Mumbai
3-8 Years
new job description bg glownew job description bg glownew job description bg svg
  • Posted 17 days ago
  • Over 50 applicants
Quick Apply

Job Description

  • What You'll Do:
  • Interacting with Tier 1 clients via e-mail and phone as well as maintain client relationships
  • Responding to questions about our services, results and provide additional specialized services upon request
  • Communicate and interact with regarding issues related to the Verifications, Criminal, OHS, Order Creation, Finance, etc., specific rush order requests, and overall assistance to enhance and improve the rapid resolution of client issues and requests.
  • Ensure that all requests and case management workflows are resolved promptly to meet contractual SLAs and client expectations.
  • Effectively communicate with clients, management, and team members on an as-needed basis with issue resolution.
  • Conduct and deliver additional projects as assigned by the manager
  • Act as representative/liaison for Client Service to other depts.
  • We are looking for :
  • Excellent communication skills - maintain consistent, open communication with other team members and members of supporting departments
  • Proven ability to communicate effectively (written and verbally) with customers, peers, management, contractors, and vendors
  • Must be able to analyze a situation and respond quickly in a courteous and professional manner
  • Knowledge of CRM applications SFDC and Jira preferred
  • Must understand all aspects of the fulfillment process and be able to explain them to the requestor effectively.
  • Ability to escalate and coordinate inter-departmental troubleshooting efforts to prioritize tasks and respond/escalate appropriately
  • Capable of handling a large number of calls and e-mails
  • Self-starter and can see the process through from start to finish
  • An individual who does well under pressure with time-sensitive projects.

More Info

Job Type:
Permanent Job
Industry:
Recruiting, Staffing Agency
Role:
Technical Support Representative (Non- voice)
Function:
Customer Service/Call Centre/BPO
Employment Type:
Full time
Open to candidates from:
Indian

About Company

Sterling Talent

At Sterling Talent Services, we endeavor with a firm resolution that we are an extension of our client and therefore we perform as a responsible mediator of their organisation. We have an established database of a variety of prospective candidates, and we continually emphasis on upgrading the database by exploring new sourcing resources. We understand that each client is unique, so we try provide to their requirements accordingly with a spectrum of fresh perspective & young talent of management professionals, capable to provide high degree of solutions. We perform our best to provide customized solutions to our clients keeping in view the dynamic range of Clients’ corporate culture, management style and vision. Our mission is “To emerge as a respectable Human Resource Solutions Company, synergizing with our clientele to provide world-class human capital solutions, proving to be of great value to client organisations”.

Job ID: 119069631

Jobs by Skill - IT
Jobs by Skill - Non IT
International Jobs
Last Updated: 10-03-2026 09:03:56 AM
Homejobs in MumbaiTechnical Support Specialist (Query resolving) - L1/L2