Technical Support Specialist

NetNXT is a prominent IT services and Managed IT Security Services provider, specializing in delivering cutting-edge cybersecurity and resilient infrastructure solutions. With over 500 satisfied clients across India, NetNXT empowers businesses of all sizes by offering expert consultancy and security services such as SOC operations, cloud security, and Zero Trust architecture. In collaboration with global technology partners like JumpCloud, SentinelOne, and Cato Networks, NetNXT equips enterprises with modern identity security, endpoint defense, and secure access solutions. Serving diverse industries, including Ecommerce, Healthcare, Banking, and Manufacturing, the company is dedicated to being the trusted security backbone for enterprises, supporting growth and operational continuity.

This is a full-time, on-site role based in Gurugram. The Technical Support Specialist will handle technical support tasks, resolve customer queries, and ensure high levels of customer satisfaction by providing effective troubleshooting and timely solutions. Responsibilities include analyzing technical issues, collaborating with internal teams, and maintaining a customer-first approach to deliver exceptional service.

• Strong skills in Technical Support and Troubleshooting to diagnose and resolve technical issues efficiently.
• Solid Analytical Skills for identifying root causes and proposing solutions to technical problems.
• Customer Support and Customer Satisfaction expertise to ensure a positive customer experience and efficient resolution of queries.
• Proactive communication, problem-solving mindset, and ability to work collaboratively with cross-functional teams.
• Bachelor's degree in IT, Computer Science, or a related field preferred; qualifications or certifications in IT support will be a plus.