Technical Support Specialist

We are hiring a Level 1 Technical Support Specialist to provide first-line technical support to B2B clients. The role focuses on quick problem determination, troubleshooting, and delivering ,excellent customer service within defined SLAs.

Key Responsibilities

• Deliver Level 1 support for hardware, software, and services as per contract.
• Troubleshoot and resolve issues related to OS, Email (Outlook/Exchange/Lotus), Networking
• (VPN/Connectivity), O365, VMware, and collaboration tools (Teams, Webex, Slack).
• Handle password resets, entitlement checks, and incident logging in ticketing tools.
• Escalate issues to appropriate teams while acting as the client's advocate.
• Manage service outages and update status messages.
• Maintain software license and hardware inventory records.
• Meet SLAs, SLOs, and KPIs with high customer satisfaction.

Required Skills

• Excellent verbal & written English communication
• Strong customer service and troubleshooting skills
• Knowledge of Windows, macOS, O365, VMware, Networking, Internet Security, and
• Collaboration tools
• Familiarity with IT ticketing systems
• Multilingual ability is a plus

Your Future at Kyndryl

Imagine being part of a dynamic team that values your growth and development. As Technical Support at Kyndryl, you'll receive an extensive and diverse set of technical trainings, including cloud technology, and free certifications to enhance your skills and expertise. You'll have the opportunity to pursue a career in advanced technical roles and beyond – taking your future to the next level. With Kyndryl, the sky's the limit.

Job Qualification :

BCA and BSc B.com.(Computer Science)

Required Technical and Professional Expertise (Good to have)

•0-1year of experience in Customer Service or Technical Support

•Experience with Cisco Nexus and IOS technologies

•Experience with F5 ASM and LTM configuration and troubleshooting

Preferred Technical and Professional Experience

•Cisco certified

•Experience with network automation/scripting

Hurry Up,

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