Technical Support Specialist -III

About The Role

The Technical Support Specialist - III will provide expert assistance in sourcing and troubleshooting technical issues. This role is critical in ensuring customer satisfaction and operational efficiency within the technical support team.

Key Responsibilities

• Assist in sourcing technical resources and solutions for customer inquiries.
• Provide timely and effective support to customers via multiple channels.
• Document and track customer interactions and technical issues.
• Collaborate with cross-functional teams to resolve complex problems.
• Conduct follow-ups to ensure customer satisfaction with the provided solutions.
• Stay updated on product knowledge and technical advancements.
• Participate in training and development initiatives as required.
  
  

Required Qualifications

• Bachelor's degree or equivalent experience in a technical field.
• 0-1 years of experience in a technical support role.
• Strong problem-solving and analytical skills.
• Excellent verbal and written communication abilities.
  
  

Nice to have

• Experience with sourcing tools and methodologies.
• Familiarity with customer relationship management (CRM) software.
• Knowledge of software development processes.