Would you like to be part of a team that delivers high-quality software to our customers
Are you a visible champion with a can do attitude and enthusiasm that inspires others
About The Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com
About The Team
You'll join a collaborative squad that includes a Squad Lead, Business Analyst, Development Lead, Developers, and Testers. Our squad model encourages teamwork, shared responsibility, and efficient deliveryeveryone contributes to achieving a common goal.
About The Role .
We are looking for a team member who brings strong communication skills, values collaboration, and is committed to delivering a positive support experience for colleagues. In this role, you will help ensure reliable and highquality IT services for a diverse global user base. As part of our global Infrastructure and Enterprise Services teammore than 130 professionals supporting over 11,000 Windows and macOS users across multiple regionsyou will contribute directly to the delivery of consistent, userfocused IT support. We welcome applicants from all backgrounds and experiences who meet the core requirements of the role.
Responsibilities
- Clear and effective communication, with a focus on partnership and customer service
- Reliability and accountability, with strong attention to detail
- Ability to stay organized and manage multiple tasks in a fastpaced environment
- Comfort following established processes while also identifying opportunities to improve workflows
- A proactive, handson approach to resolving technical issues
Requirements
- Strong verbal and written communication skills in English
- Experience supporting both Windows and macOS environments in an enterprise setting
- Familiarity with Windows build and deployment tools (e.g., Microsoft Autopilot, MDT, SCCM)
- Experience with macOS management tools (e.g., Jamf Pro)
- Understanding of Active Directory administration and account management
- Ability to troubleshoot Microsoft Teams and Outlook, including Office 365 connectivity
- Experience working with VPN technologies (e.g., Cisco VPN with multifactor authentication)
- Experience using IT service management tools (e.g., ServiceNow, Remedy)
- Ability to support mobile devices (iOS, Android, Windows) in a corporate environment
- Basic hardware maintenance and troubleshooting (e.g., laptops, mobile devices)
- Experience supporting audiovisual equipment (e.g., conference room systems such as Logitech Rally)
Learn more about the LexisNexis Risk team and how we work
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location. 
