Technical Support Specialist

Ghrs Training is looking for an experienced Technical Support Specialist to join our team, providing essential support in an international voice environment. If you're a graduate with a strong background in service desk operations and ticketing tools, this role is for you!

Key Responsibilities:

• Provide comprehensive technical assistance and troubleshooting to international customers via an international voice process.
• Serve as a key point of contact on the Service Desk, efficiently handling and resolving technical issues.
• Utilize ticketing tools to accurately document, track, and manage all customer interactions and resolutions.
• Diagnose and resolve a wide range of technical problems related to hardware, software, and network connectivity.
• Escalate complex or unresolved issues to higher-tier support teams when necessary, ensuring timely resolution.
• Deliver excellent customer service by maintaining professionalism, empathy, and clear communication.

About You:

• You are a Graduate from any discipline.
• You have a minimum of 2 years of experience in a Service Desk role.
• You are proficient in using various Ticketing Tools for support management.
• You possess excellent communication skills in English, suitable for an international voice process.
• You are customer-focused, with strong problem-solving abilities and attention to detail