Technical Support Specialist

Drave Digitals – Recruitment Services is hiring a Technical Support Specialist on behalf of our esteemed client. The selected candidate will be responsible for providing technical assistance, troubleshooting hardware and software issues, resolving user queries, and ensuring smooth IT operations.

The ideal candidate should possess strong troubleshooting skills, excellent communication abilities, and a customer-focused approach to technical support.

Key Responsibilities

Provide technical support to users through phone, email, chat, and ticketing systems.

Diagnose and resolve hardware, software, and network-related issues.

Install, configure, and maintain computers, laptops, printers, and other IT equipment.

Troubleshoot Windows operating systems, Microsoft Office, email, browsers, and business applications.

Assist users with password resets, account access, software installation, and system configuration.

Manage technical support tickets and ensure timely resolution of reported issues.