Technical Support Specialist

Autodesk Technical Support Analyst – Movate

Experience: 2– 6Years

Location: Bangalore

Work Mode: Hybrid

Shift: Rotational Shift

Mandatory Skills

• AutoCAD
• Revit
• 3DS Max
• Any 2 of the above 3 skills are mandatory

Preferred Skills

• Autodesk Certification
• Troubleshooting
• Installation Support
• AEC Workflow Knowledge
• Customer/Technical Support Experience
• Root Cause Analysis
• Ticketing Tools (Salesforce, ServiceNow, etc.)

Key Responsibilities

• Provide technical support for Autodesk products.
• Troubleshoot product installation and configuration issues.
• Resolve customer issues related to AutoCAD, Revit, and Autodesk applications.
• Handle support tickets and escalations.
• Deliver high-quality customer experience while meeting SLA targets.
• Work with internal teams to resolve product and licensing issues.

interested Candidates can reach out to 9353974698 or [Confidential Information]