Technical Support Specialist

Company Description

With over a decade of experience, Biblioso began as a company supporting IT consulting and documentation projects for businesses in the Pacific Northwest. Today, Biblioso partners with organizations globally, offering managed services, engineering, and comprehensive IT solutions. We pride ourselves on delivering exceptional customer service and ensuring our clients receive tailored, high-quality support. Biblioso continues to expand its global reach while maintaining a commitment to excellence in service and innovation.

We are looking for a TechOps Engineer to ensure the stability and reliability of our production

environment. You will bridge the gap between development and operations, automating

manual tasks and monitoring system health.

Key Responsibilities

Monitor system health and performance using Grafana and PromQL.

Write and maintain scripts (Python, Bash/Shell) to automate operational tasks.

Execute complex MySQL queries to support customer issues and generate data reports.

Troubleshoot production incidents within an AWS Cloud environment.

Read and debug Java logs/stack traces to identify root causes of errors.

Requirements

2+ years of experience in Operations, SRE, or DevOps roles.

Shift Availability: Must be willing to work in rotating shifts (Day/Night) to ensure 24/7

coverage.

Strong problem-solving skills for rapid incident resolution.

AI Tooling: Experience utilizing GitHub Copilot for scripting and automation logic.

Strong proficiency in scripting languages (Python or Shell).

Solid experience with AWS services (EC2, RDS, CloudWatch).

Familiarity with Java (ability to read code).

Create and maintain scripts for faster troubleshooting and analysing recurring issues.

Ability to write complex SQL queries and set up Grafana dashboards. Experience with

• HyperDX and Clickhouse is a strong plus