About the Company:
BEFISC (Beyond Financial Score) stands as a frontrunner in delivering versatile solutions for Digital Know Your Customer (KYC) processes involving Individuals & Merchants, integrating data enrichment and fraud prevention signals. Our company specializes in evaluating digital identities, empowering Fintech, Insurance, Gaming, and E-commerce enterprises to bolster their security protocols during customer onboarding procedures. Headquartered in India, our team comprises visionary entrepreneurs and adept developers united in the mission to foster a fraud-free digital landscape in India, establishing a robust and secure digital financial infrastructure.
Job Description: We are looking for a dedicated Tech Support Specialist to handle client queries and minimize escalation rates. The ideal candidate will have past experience in addressing API-related queries and a strong background in client communication and technical problem-solving.
Key Responsibilities:
- Respond promptly to client inquiries, ensuring high-quality service and resolution of issues.
- Troubleshoot and resolve technical problems related to APIs and other system integrations.
- Collaborate with cross-functional teams to escalate and resolve complex client issues as needed.
- Document client interactions and maintain an accurate record of issue resolutions.
- Proactively identify areas for improvement in support processes to reduce escalation rates.
- Educate clients on best practices and assist them in optimizing their use of the company's solutions.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- Proven experience in a client-facing tech support role, preferably handling API-related queries.
- Strong understanding of API structures, data formats (e.g., JSON, XML), and integration troubleshooting.
- Excellent problem-solving skills and the ability to explain technical concepts in layman's terms.
- Exceptional verbal and written communication skills.
- Ability to work collaboratively with teams and adapt to a fast-paced environment.
Preferred Skills:
- Experience with customer service tools and platforms.
- Familiarity with KYC processes, digital identity solutions, or related Fintech support experience is an advantage.
- Basic coding or scripting knowledge (e.g., Python) is beneficial.
What We Offer:
- A collaborative and innovative work environment.
- Opportunities for professional growth and skill development.
- Competitive compensation and benefits package.
