Technical Support Senior Analyst

The successful candidate must have an appetite to own the day-to-day delivery against Service Level Agreements (SLA) and provide a high level of customer satisfaction. The motivation to drive change towards modernisation and automation across the team s processes and practices.

The role will be responsible for working with business and IT Partners across the company to manage the services and provide technical support to the IT and business teams.

The primary focus of this role will be working with an emerging support team based in Cigna s CHSI location in India and providing services to the International Health Americas business.

Must be comfortable dealing IT control processes taking ownership of the controls for the applications and supporting the production release process.

This role requires a good balance between providing technical guidance/ analysis, resolving technical and data related task, and ensuing solution(s) align with Cigna best practices ways of working to exceed SLAs.

Working with our development teams closely understanding and managing the release process. Following and improving our governance processes.

Candidate profile

Cigna is specifically looking for a dynamic, seasoned, experienced Technical Senior Analyst with Java, ,SQL Server Unix experience. An IT professional with strong skills in Service Delivery, Application Management Support processes.

Insurance or financial services background would be a strong advantage.

Integrated applications - understand where application sits in wider Architecture

Must have confidence to quickly learn the technical and functional aspects of a complex service.

Ability to communicate with technical and operations (non-technical) team member

Behaviours

• Self-Motivated
• Problem Solver
• Autonomous
• Process Minded
• Ambitious
• Continuous Improvement Driven

Skills and Experience

Candidates must have strong experience in the following areas:

• Strong stakeholder relationship and communication skills
• Incident Management Skills
• Proven track record in day to day production support
• Knowledge of automation
• Basic Java, SQL and PL/SQL skills
• Good understanding of Oracle
• Windows and Unix OS/Linux OS
• Perform in-depth data and systems analysis
• Application Integrations and ETL
• Strong analytical and troubleshooting skills
• Incident Management Skills

Advantages in having experience in the following areas:

• ServiceNow
• Dynatrace Splunk
• Confluence
• Jira
• Application Integrations
• TOAD/SQL Navigator