Technical Support Representative

Company Name: Atlanta Systems Pvt. Ltd.

Company URL: www.atlantasys.com

Headquarters: Connaught Place, New Delhi

Profile: Technical Support Engineer

Location: Connaught Place, New Delhi

Experience: 1–3 Years

Job Type: Full-time

Education: B.Tech in ECE (Mandatory)

We are looking for a dedicated Technical Support Engineer to join our dynamic team at Atlanta Systems Pvt. Ltd. This role is ideal for candidates passionate about electronics, IoT, and providing top-notch technical support.

Key Responsibilities:

Handle SIM activation/renewals and troubleshoot IoT devices

Manage customer queries via inbound calls and provide remote technical support

Maintain records of customer complaints and resolutions

Collaborate with hardware/software teams to resolve issues

Conduct device testing and ensure proper documentation

Provide timely solutions while ensuring customer satisfaction

Assist in inventory management of VTS (Vehicle Tracking System) devices

Required Skill Set:

Advanced knowledge of MS Excel

Strong understanding of electronics fundamentals

Familiarity with communication protocols (I2C, UART, RS485)

Hands-on experience with microcontrollers (AVR, ESP32, STM32) is a plus

Excellent communication skills with a proactive approach to problem-solving

Hands-on experience in hardware device troubleshooting and diagnostics

Practical knowledge of device-level testing and hardware repair support

Experience in inventory management and tracking of technical hardware, especially VTS devices