Technical Support Representative

Technical Support Engineer

What We Do

AffEx Healthcare builds clinic management software used by doctors and healthcare providers across India. Our platform handles patient records, consultations, prescriptions, and vitals — with a mobile-first, offline-capable architecture so clinics work even without reliable internet. We integrate with medical devices, sync data across clinic and cloud, and are actively building with AI-assisted workflows.

About the Role

Experience: 2+ Years

Employment Type: Full-Time

Location: Pune

Department: Technology / IT

We are looking for a Technical Support Engineer with at least 2 years of experience to join our team. The ideal candidate should have strong troubleshooting and problem-solving skills and be comfortable supporting users, applications, and technical systems.

Knowledge of the MERN stack (MongoDB, Express.js, React.js, Node.js) will be a strong advantage, as the role may involve troubleshooting web applications and working closely with the development team.

Key Responsibilities

• Provide technical support to internal users and customers.
• Troubleshoot hardware, software, network, and application-related issues.
• Diagnose and resolve technical problems efficiently.
• Monitor and troubleshoot web applications and services.
• Identify, document, and escalate complex issues to the appropriate development or technical teams.
• Work with developers to investigate application bugs and production issues.
• Perform basic database troubleshooting and data checks.
• Maintain documentation for common issues, solutions, and support processes.
• Assist with application deployment, configuration, and system maintenance when required.
• Follow up on reported issues and ensure timely resolution.
• Maintain a high level of customer/user satisfaction.

Required Skills & Qualifications

• 2+ years of experience in technical support, application support, IT support, or a similar role.
• Strong troubleshooting and analytical skills.
• Good understanding of operating systems, networking, and common software applications.
• Experience working with web-based applications.
• Basic knowledge of databases and SQL/MongoDB.
• Good communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Willingness to learn new technologies and troubleshoot unfamiliar issues.

Preferred Skills

• Working knowledge of the MERN stack:
• MongoDB
• Express.js
• React.js
• Node.js
• Ability to understand and troubleshoot JavaScript-based applications.
• Familiarity with REST APIs and API testing tools such as Postman.
• Basic knowledge of Git/GitHub.
• Experience with cloud platforms such as AWS, Azure, or similar.
• Understanding of application logs and basic debugging.

What We're Looking For

We're looking for someone who is technically curious, a strong problem solver, and comfortable getting hands-on with technology. A candidate who can bridge the gap between users, support, and developers will be an ideal fit for this position.