Technical Support - Messaging

You're good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you're open and borderless – naturally inclusive in how you work with others.

Required Technical and Professional Expertise

• 0-3 years of experience in Customer Service or Technical Support
• Strong Experience multiple account management on Microsoft Exchange, Microsoft Windows, Office 365, Google Mail Suite.
• Strong experience in Windows and, Clustering, Hyper-V, Azure Hybrid Infrastructure
• Strong experience in High Availability, Multisite clustering, Microsoft Exchange Clustering.
• Strong experience in Microsoft Active Directory and Microsoft federation Service Implementation and Integration with 3rd party Application
• Strong knowledge of Active Directory, DNS
• Strong knowledge of Troubleshooting Hybrid Active Directory Infrastructure
• Strong Knowledge of SCCM, SCOM and WSUS Services.
• Strong experience with Veritas Clustering for Windows
• Strong knowledge of managing File Server, Storage Server and CA Server (Certificate Authority Servers)
• Strong Understanding of Storge and Network to target any issues end to end.

Preferred Technical and Professional Experience

• Strong interpersonal and communication skills; ability to write purchase justifications, train users in complex topics, make presentations to an internal audience, and interact positively with upper management
• Independent problem-solving, self direction