About the Company
Iconiq Energy is a Made in India powerhouse with a 2.5 GWh manufacturing capacity. We build high-performance battery systems (BESS) to help businesses go green & profitable by reducing dependence on diesel generators and switching to 24/7 clean, uninterrupted power.
Key Responsibilities:
- Pre-Sales: Responsible for Pre-Sales Technical communication and support for Hybrid Inverters, Energy Storage System integration, PV-storage solution accessories, communication and Energy Management products.
- Market Intelligence: Research Indian PV and energy storage trends, analyze competitor products, and monitor industry standards to guide product development and lifecycle management.
- Training: Provide product, installation, and commissioning training to customers and internal teams.
- Marketing: Support exhibitions and forums through technical presentations, media interviews, and promotional content.
Service Operations
- Manage end-to-end service support for inverter and battery products.
- Ensure timely resolution of customer complaints and service tickets.
- Monitor turnaround time (TAT) for repairs, replacements, and installations.
- Maintain service quality standards across regions.
Technical Support
- Diagnose complex issues related to inverters, lithium batteries, and electrical systems.
- Coordinate with R&D / production teams for recurring technical problems.
- Improve troubleshooting SOPs and service manuals.
Warranty & Spare Management
- Handle warranty claims and product replacement approvals.
- Ensure availability of service inventory.
Team Management
- Lead and supervise service technicians and support staff.
- Assign daily service schedules and monitor productivity.
- Conduct technical training for service teams and channel partners.
KPIs / Performance Metrics
- Complaint closure TAT
- Repeat complaint rate
- Warranty claim control
- Customer satisfaction score
- Service revenue from AMC / paid service
Educational Qualifications & Skills
- Education: Bachelor's degree in Electrical Engineering, Automation, or a related field.
- Experience: 3+ years in the renewable energy sector.
- Technical Skills: Strong system-level knowledge of power electronics, energy storage batteries, and HV/LV distribution.
- Soft Skills: Strong communication, coordination, and execution abilities.
- Travel: Willingness to travel as required.
Time & Working Days
- Full time on-site role
- Working Days - 6 days a week
- Reporting Manager - Technical Director (Hybrid Inverters & BESS)
- Timings - 10 AM to 6 PM
- Leave Policy - 14 Annual Leaves, 7 Sick Leaves, 12 Holidays
- Location - Emerald Plaza, Sector 65, Gurgaon
- Resumes can also be emailed on - [Confidential Information]
