Job Summary
We are seeking an experienced and detail-oriented professional to join our team as a
Business Process Management (Provisioning and Activation) . The ideal candidate will have a proven track record of leading process improvement and transformation initiatives within the Managed Networks or Telecom domain. This role involves driving business process change from the current As-Is state to an optimized To-Be state, working closely with both business and technology stakeholders.
Required Qualifications
- Minimum of 3 years of relevant experience in routing switching within the telecom or managed network services sector.
- Strong understanding of managed network service domains and associated processes.
- Experience in designing and implementing BPMN-compliant process maps and documentation.
- Proficiency in BPM tools such as Visio, BlueWorks, Adonis, or Celonis.
- Familiarity with enterprise tools like JIRA, Confluence, LeanIX, and Pega.
- Solid knowledge of networking fundamentals including TCP/IP, DNS, DHCP, OSI model, VLAN, WLAN, SDWAN, and access technologies (PIP, Ethernet, Broadband, 5G).
- Experience with metrics/KPI improvements such as MTTR, SLAs, Incident Resolution Time, etc.
- Exposure to process improvement methodologies such as Six Sigma, DMAIC, or PDCA.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- ITIL Foundation certification (V3 or higher) Mandatory.
- Industry certifications such as CCNA/CCNP , JNCIA, or Network+ Preferred.
Details
Shift Timings: Rotational Shifts (including night)
Working Days: 5 Days (Work from Office)
Employment Type: Full-Time
Applicants with relevant experience can share the CV to
[Confidential Information]
This job is provided by Shine.com
