Key Responsibilities
- Providing technical support for a range of applications hosted on cloud platforms, including diagnosing and troubleshooting issues, identifying, and fixing defects, and implementing enhancements.
- Assisting with the deployment and testing of new components and updates to the digital client platform.
- Coordinate with team members, management, and clients to ensure projects meet standards and deadlines.
- Collaborating with other members of the IT team and stakeholders to gather and understand requirements, prioritize tasks, and provide timely resolution of issues.
- Provide motivation and direction to team members, cultivating a productive work environment. Additionally, the Technical Lead will act as a mentor to less experienced developers, assisting them in enhancing their skills through code reviews and pair programming.
- Maintaining documentation and records of support activities and processes.
- Identify potential risks in projects and develop contingency plans to mitigate them.
- Schedule training sessions and meetings to discuss improvements and update the team on the latest technologies and practices.
Key Requirements
- Minimum of 8 years of professional experience with development and operations projects.
- Programming proficiency in one or few of the web-based languages, like Java, Python, C#, JavaScript, CSS, SQL.
- Knowledge of cloud platforms Azure.
- Skills Outsystems, Azure SQL Database ( SQL Server), Storage Accounts ( Blob and File Storage ), Azure Kubernetes Service (AKS), Azure Container Registry, Azure Monitor, Key Vault, Application Gateway.
- Experience in setting up, configuring, and managing applications and platforms.
- In-depth knowledge of software development methodologies (e.g., Agile, Scrum)
- Oversee the entire software development lifecycle and ensure adherence to quality standards.
- Experience in application lifecycle management (deployment, configurations, monitoring).
- Experience in troubleshooting applications (platform, logs, performance).
- Knowledge and experience with IT management tools / software such as DevOps and Remedy.
- Understanding of continuous integration and continuous deployment (CI/CD) processes.
- Awareness of security principles and best practices in software development
- General working knowledge of network and global IT infrastructures.
- Optional: Knowledge and experience with REST APIs and web services.
- Optional: Knowledge and experience with monitoring tools such as Network Watcher.
Key Skills
- Team player.
- Constant learner and self-motivated person.
- Analytical and problem-solving skills.
- Ability to work without direct supervision.
- Ability to work under pressure.
- Ability to resolve conflicts.
- Excellent verbal and written communication skills to effectively convey ideas and updates to stakeholders.
- Technical and interpersonal skills.
- Passionate to mentor and develop team members.
- Proven ability to lead a team, manage conflicts, and maintain positive relationships among team members.
- Proactive in identifying challenges and implementing solutions to enhance team performance and project outcomes.
Key Qualification Capabilities
- Bachelor s degree in computer science or a related field.
- 8 to 10 years of experience in application support or a similar technical role.
- Proactive application monitoring, analyzing and fixing issues that arise.
- Manage application releases and hotfixes - both regular and ad-hoc.
- Strong problem-solving and analytical skills.
- Excellent communication and collaboration skills.
