Technical Support L2

Core Knowledge Requirements

EDI formats

• ANSI X12

• EDIFACT

• XML

• All comma separated files

Mapping tool

• Partner onboarding: Configure new trading partners, including setting up required EDI profiles and connectivity.

• New maps: Design and implement new EDI maps based on partner specs.

• Map modifications: Adjust existing maps to accommodate changes in partner specs or internal data requirements.

• Map failures: Diagnose and resolve mapping errors, transformation issues, or data mismatches.

• Job scheduling: Set up and manage scheduled jobs for EDI processing (e.g., transmission, translation, archival).

• Resend data: Resend data for failed messages.

SAP

• IDoc flow knowledge: Understand end-to-end IDoc lifecycle (creation, transmission, processing).

• Reprocess IDocs: Use SAP transaction codes, or manually edit and reprocess failed IDocs.

• IDoc creation: Trigger IDocs using standard output types familiarity with SAP standard transactions

• Output types: Configure and troubleshoot output types for triggering EDI.

• EDI table entries: Work with SAP EDI tables (new entries and troubleshooting).

• EDI-specific customer master data fields: Maintain WE20 partner profiles, and maintain EDI customer master data fields.

• SAP job management: Understand and maintain SAP background jobs.

• New implementations:make the needed tests in the SAP system to set up a new EDI partner or make changes for existing EDI setups.