Job Description

Description

We are looking for enthusiastic Technical Support - International Voice representatives to join our team in India. This role is ideal for freshers/entry-level candidates who are eager to start their careers in technical support and customer service.

Responsibilities

Provide exceptional technical support to international customers over voice channels.
Diagnose and resolve technical issues related to software and hardware products.
Assist customers with troubleshooting and problem-solving in a timely manner.
Document and track customer interactions and resolutions in the support system.
Collaborate with team members to improve support processes and customer satisfaction.
Stay updated with the latest product knowledge and technical skills to provide accurate assistance.

Skills and Qualifications

Excellent verbal communication skills in English; additional languages are a plus.
Strong problem-solving abilities and analytical thinking.
Basic understanding of computer systems, software, and networking concepts.
Familiarity with troubleshooting techniques for hardware and software issues.
Ability to work in a fast-paced environment and manage multiple tasks effectively.
Customer service orientation with a focus on providing a positive experience.