Technical Support Intern

Company Description

Ant Cloud is India's leading provider of Cloud PC and Cloud Gaming Services, revolutionizing computing and gaming experiences with innovative technology. Offering high-performance solutions at affordable prices starting from Rs. 599, Ant Cloud ensures users can access top-notch computing and gaming resources whenever and wherever they need. Committed to delivering convenience and excellence, the company is at the forefront of cloud services in India.

Role Description

This is a full-time on-site role for a Technical Support Intern based in New Delhi. The Technical Support Intern will assist clients with technical issues, troubleshoot system-related problems, and ensure customer satisfaction. Additional responsibilities include analyzing technical problems, providing solutions, and addressing customer queries to deliver an exceptional support experience.

Qualifications

• Understanding of Technical Support processes and the ability to troubleshoot technical issues effectively
• Strong Analytical Skills to diagnose and resolve system-related problems
• Customer Support and Customer Satisfaction skills to deliver an excellent client experience
• Good communication and interpersonal skills for effective client interaction
• A willingness to learn and adapt in a fast-paced technical environment
• Pursuing or completed a degree in Computer Science, Information Technology, or a related field is preferred
• Experience in cloud technology or gaming platforms is an added advantage
• Understanding of Cloud Technologies like Proxmox, HyperV is Necessary