Technical Support, Salem, VA, US
Technical Support
Position will primarily focus working with field staff with new technology and support of devices. Work with staff to be innovative with technology to perform daily job functions.
Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite (online) and MS Teams. Skill in troubleshooting tools and managing and administering desktop and laptop computers as well as wireless devices. Ability to communicate effectively verbally and in writing with individuals and groups. Experience working with help request tracking and reporting tools. Strong Customer Service skills that include a customer first attitude. Position is responsible for agency-specific end user support throughout Salem District VDOT. Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner. Troubleshoot hardware and software issues.
Skill Matrix
- Extensive skill with use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office, Office 365 and MS Teams Required 5 Years
- Skill in troubleshooting tools and managing desktop and laptop computers as well as wireless devices Required 5 Years
- Ability to communicate effectively verbally and in writing with individuals and groups Required 5 Years
- Experience working with help desk request tracking and reporting tools Required 5 Years
- Strong Customer Service skills that include a customer first attitude Required 5 Years
- Provide computer training for field staff Desired
- Knowledge of computer/mobile device applications and how they operate in an enterprise environment. Desired
- Experience with creating training documentation. Nice to have
Benefits At IntelliBee
- Long-Term Stability: Join us on a multi-year opportunities with room to grow.
- Comprehensive Health Coverage: Access quality healthcare benefits to keep you and your family well.
- Future Planning: Enroll in our 401(k) program and invest in your financial security.
- GC Assistance: We support immediate Green Card processing, if required.
