Technical Support

HCLTech| Walk-In Drive | Technical Support | 16th May 26 | Hyderabad

Please carry:

• 2 Updated Resume
• 1 ID Proof (Do not bring any laptops, pen drives, or electronic devices)

Technical Troubleshooting Support Executive (Blended Process)

• Designation: Associate /Analyst
• Experience Required: 1+ years

Perks & Benefits:

• Shift Timings: Rotational Shifts
• Working Days: 5 Days (Work from Office)
• Week Offs: Saturday & Sunday Fixed Off
• Cab Facility: Both Sides (chargeable)
• Employment Type: Full-Time

Job ProfileResponsibilities

1. Minimum 1 year of hands-on experience in CHAT channel in customer care or technical troubleshooting process
2. Willingness to work in a high-pressure, fast-paced environment with tight deadlines and dynamic priorities.
3. Open to working in 24/7 rotational shifts, including night shifts and weekends.
4. Prior experience or understanding of the advertising ecosystem, including buy-side (advertisers, agencies) or sell-side (publishers, SSPs) platforms.
5. Familiarity with campaign management, performance marketing, and digital advertising tools is a plus.

Required Technical Skills

• Basic knowledge of web page designing, HTML, CSS and JavaScript.
• Proficient in multitasking and prioritizing tasks to meet deadlines.
• Solid grasp of web development fundamentals including browser behavior, cookies, tracking pixels, and page load dynamics.
• Excellent written and verbal communication, with the ability to adapt tone and style based on the audience.
• Demonstrates empathy, ownership, and sincerity when addressing customer concerns and requirements.

Communication Skills

• Excellent communication, organization, and client-facing skills.
• Effective feedback delivery tailored to analysts skills and tenure.

General Requirements for All Roles

• Shift: US Shifts (Night Shifts)
• Customer Service Skills: Empathy, ownership, and sincerity are crucial.
• Qualification: Any graduate (we are not hiring undergrad or people with Internship experience)