Technical Support

Job Title: Engineer - Technical Support

Location: Chennai, India

Department: Customer Support / Technical Support Operations (International Voice)

Interview: Face to Face

Role Summary

The Engineer - Technical Support is responsible for handling customer interactions through voice support and CRM-based case management. The role involves troubleshooting customer issues, providing application support, documenting incidents, managing support tickets, and ensuring timely resolution or escalation in accordance with established SLAs.

The ideal candidate should possess strong technical support experience, excellent communication skills, and the ability to multitask in a fast-paced customer service environment while maintaining a high level of professionalism and customer satisfaction.

Required Qualifications

· Graduate in any discipline.

· Minimum 1 year of experience in a Technical Support Voice Process.

· Experience working with CRM, Help Desk, or ticketing systems preferred.

· Exposure to customer support environments and incident management processes.

Preferred Qualifications

· Experience in application support or IT Help Desk environments.

· Familiarity with customer service best practices and SLA-driven support operations.