Key Responsibilities
- Provide technical support to clients via email, phone, ticketing systems, and remote access tools.
Diagnose, troubleshoot, and resolve application, device, and system-related issues.
Monitor system alerts and proactively identify potential issues.
Coordinate with development, DevOps, and QA teams for complex issue resolution.
Maintain accurate documentation of issues, solutions, and troubleshooting steps.
Assist clients with application usage, configurations, and best practices.
Ensure adherence to SLAs and timely communication with clients.
Perform basic database checks and validations as required.
Support application updates, patches, and deployments when needed.
Required Skills & Qualifications
Bachelor's degree in Computer Science, IT, or a related field.
1-2 years of experience in a technical support or application support role.
Strong understanding of software applications, databases, and basic networking.
Experience with ticketing tools and customer support workflows.
Good analytical and problem-solving skills.
Excellent verbal and written communication skills.
Ability to work in shifts and handle international clients (if applicable).
Preferred Skills (Good To Have)
Experience with GPS tracking, IoT platforms, or fleet management systems.
Knowledge of REST APIs.
Experience working in a SaaS or B2B environment.
Key Competencies
Customer-centric mindset
Attention to detail
Time management and prioritization
Team collaboration
Ability to work under pressure
Preferred Candidate Profile
Prior experience in International Technical Support is an added advantage.
Required Skills
Project delivery efficiency initiatives Behavioural Cross team support Communication Punctuality SLA missed tickets for your teams AWS
