Role & Responsibilities
- Works with customers on call to identify service-related needs and offers the most appropriate solutions while providing world-class customer service.
- Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting.
- Walks customers through common phone hardware and software configurations to maximize service functionality.
- Provides solutions and resolution resources for customer repair problems.
- Interfaces with customers over the phone providing status updates and ensuring service has been restored.
- Schedules a technician dispatch for on-site service calls when necessary.
- Escalates appropriate technical issues to upper-level technical support when needed.
Preferred Candidate Profil
- e
Need minimum 1 yr of experience in internet troubleshooting in BPO Industr - y.Ability to multitask in a Microsoft Windows environment and utilize multiple programs for troubleshooti
- ngHave worked on ISP, Internet & Wi-Fi Related, Router & Modem Connectivity Issu
- esEducational Qualification :Any Graduate, Post Graduate can app
- lyFreshers with Graduation can apply for voice ro
- leFreshers graduating in 2026 are eligible to app
- lyExcellent communication in Englis
- h.Comfortable working with 24*7 Environme
- ntJob Location - Sector 135 Noida (Work from Offic
e)
Perks and Benef
- itsSalary: 3.2 LPA - 3.65
- LPABoth side cab facilities (Upto 35 kms from office locati
- on)Medical Insura
- nceLife Insura
nce
